IF YOU HAVE A GENERAL QUESTION FOR US ABOUT ACE TRUCKS, UMA LANDSLEDS OR PEPPER GRIP, PLEASE FILL OUT THE CONTACT FORM BELOW AND WE’LL DO OUR BEST TO ANSWER THEM. IF YOU HAVE A WARRANTY ISSUE OR SALES INQUIRES, DO NOT USE THIS FORM, PLEASE USE THE APPROPRIATE CONTACT FORM LISTED BELOW.
ARE YOU A RETAILER, DISTRIBUTOR, OR OEM CUSTOMER LOOKING TO BUY ACE TRUCKS, UMA LANDSLEDS OR PEPPER GRIP? IF SO, YOU’RE IN THE RIGHT PLACE! WE'LL GET BACK TO YOU AS SOON AS POSSIBLE! THANK YOU FOR REACHING OUT, WE’RE LOOKING FORWARD TO DOING BUSINESS WITH YOU!
IT'S RARE THAT OUR PRODUCT IS SOLD WITH MANUFACTURER DEFECTS, BUT IF YOU HAVE ANY ISSUES WITH YOUR ACE TRUCKS, UMA LANDSLEDS OR PEPPER GRIP, OR ANY OTHER PRODUCT PURCHASED FROM US, PLEASE FOLLOW THE DIRECTIONS BELOW AND WE WILL BE HAPPY TO HELP YOU OUT.
Submitting a Claim
Please fill out the form below with all the information required and we will e-mail you back within 1-3 business days about your claim. Once in contact, we will issue you a Return Authorization Number (RA#) and you can send your defective parts to us. DO NOT send packages without contacting us first. If your product qualifies for replacement we will send replacement parts back to you and cover the return shipping costs.
Proof of Purchase
All warranty claims require a proof of purchase. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person, hand-me-downs, or an unauthorized dealer.
The Ace warranty DOES cover:
- Faulty Axle threads
- Faulty Kingpin threads
- Axles that won’t fit a normal sized 8mm bearing
- Bent kingpins (on new trucks only)
- Bent hangers
- Faulty bushings that are in new condition
- Missing or faulty pivot cup
Uma Landsleds Policy Covers:
- Warped (only if purchased directly from Mesa Skate Supply otherwise contact the place of purchase as warpage is caused by improper storage)
- DOES NOT cover against broken or chipped boards
Pepper Griptape Policy Covers:
- Faulty substrate (grip that peels from its base)
If you are not sure if your product qualifies for a replacement, feel free to reach out an ask. Thanks for your support!